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Client Help Center

Everything clients need to get help, fast.

Onboarding, templates, support tiers, SLAs, and troubleshooting — all in one place.

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Project Brief (paste into your message)
Project Brief
================
Company / Team:
Primary Contact (name, role, email, phone/WA):
NDA needed?: Yes/No (attach if yes)

What are we building?
- Goal & outcomes:
- Target users / market:
- Must-have features:
- Nice-to-have features:
- Integrations (APIs, auth, payments, etc.):

Tech preferences / constraints:
- Frontend:
- Backend:
- Data (DB/warehouse):
- DevOps/Hosting:
- Compliance/security:

Timeline & budget:
- Target launch:
- Budget range (USD):

Success metrics:
- KPIs / SLAs:

Assets:
- Design/brand links:
- Repos / credentials (if any):
Bug Report template
Bug Report
==========
Title:
Environment: (Prod / Staging)  •  Timezone: PKT

Steps to Reproduce:
1.
2.
3.

Expected:
Actual:

Scope:
- URL / screen:
- Browser / OS / Device:
- User / role (if relevant):

Evidence:
- Screenshots / videos / logs:

Impact:
- Blocker / High / Medium / Low

Notes:
GitHub Access Request
Access Request
==============
Your name:
Company:
Email:
GitHub handle:
Access level needed: (Read / Triage / Write / Admin)
Repo(s):
Reason:
Duration: (Temporary until YYYY-MM-DD / Ongoing)

Additional notes:

Support Tiers & SLAs

Starter

Best for MVPs and small sites.

  • Standard Response: Next business day
  • Critical Response: Best effort
  • Support Window: Mon–Fri, 10:00–18:00 PKT
Includes:
  • Email support
  • Monthly updates
  • Basic monitoring
Growth

Scaling products / production workloads.

  • Standard Response: < 8 business hours
  • Critical Response: < 4 hours (business)
  • Support Window: Mon–Sat, 09:00–20:00 PKT
Includes:
  • Priority queue
  • Weekly updates
  • Advanced monitoring & alerts
Scale

Mission-critical apps and SLAs.

  • Standard Response: < 4 hours
  • Critical Response: < 2 hours
  • Support Window: Mon–Sun, 08:00–22:00 PKT
Includes:
  • Escalation path
  • Change windows
  • SLA reporting & postmortems

Note: Response targets are indicative and finalized in the SOW. 24×7 on-call available on request.

Troubleshooting

Router v7 Link error
  1. Use `import { Link } from 'react-router'` (not react-router-dom).
  2. Wrap app in `<RouterProvider router={...}/>` from 'react-router'.
  3. Avoid mixing v6 and v7 APIs.
Demo down or stale
  1. Hard refresh (Ctrl/Cmd+Shift+R).
  2. Try alternative demo link, or request a recorded walkthrough.
  3. If behind a corporate proxy, try a personal network or VPN.
Icons/fonts misaligned
  1. Wrap icons in fixed containers (e.g., h-6 w-6).
  2. Use flex + items-center on buttons/links.
  3. Align line-heights across breakpoints.